SHIPPING POLICY

Last Updated: June 16, 2026

Thank you for shopping with HOUSE OF ZOIS LLC ("ZOIS," "we," "our," "us"). Below you will find everything you need to know about how and when your order is sent to you. This Shipping Policy forms part of, and should be read together with, our Terms of Use and Conditions of Sale and our Refund Policy.

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1. WHERE WE SHIP

We currently ship to the United States, the United Kingdom, Australia, and Canada. An accurate, complete shipping address and a valid phone number are required for every order.

2. ORDER PROCESSING & DISPATCH

Orders are prepared and dispatched on business days (Monday to Friday, excluding public holidays). Most orders are processed and dispatched within 1–3 business days of being placed.

During promotions, new launches, or periods of unusually high order volume, processing may take longer. In those cases we appreciate your patience — your order is on its way.

3. DELIVERY TIMES

Once dispatched, your order is sent with end-to-end tracking. Most orders arrive within approximately 7–12 business days from the date the order is placed (this estimate already includes processing time), for all of the destinations we ship to.

Please treat all delivery windows as estimates rather than guarantees. During times of high order volume, or due to factors outside our control — carrier delays, flight schedules, weather, or customs processing — actual delivery may take longer than the windows above.

4. SHIPPING COSTS

A flat shipping fee of USD 8.00 applies per order. Your exact shipping cost is always shown at checkout before you complete your purchase. All charges are in U.S. Dollars.

5. SHIPPING PROTECTION (optional)

At checkout you may have the option to add Shipping Protection to your order. When added, Shipping Protection provides a free replacement if your package is confirmed lost or stolen in transit, and gives your order priority handling. Shipping Protection fees are non-refundable. If you choose not to add Shipping Protection, please see Section 8 regarding lost or stolen packages.

6. CUSTOMS, DUTIES & IMPORT CHARGES

Good news: ZOIS covers any customs duties or import charges on your order. You will not be asked to pay additional duties or import taxes to receive your package — the price you pay at checkout is the price you pay. If a carrier ever contacts you regarding duties or import fees on a ZOIS order, please reach out to us at support@zoisfragrance.ch and we will take care of it.

7. TRACKING YOUR ORDER

As soon as your order ships, we will email you a tracking number so you can follow your package from our warehouse to your door. You can track your parcel using the link in that email or directly on the carrier's website. If you have not received tracking details within a few days of ordering, or if your tracking number does not seem to be working, contact us and we will gladly help.

8. LOST, STOLEN, OR DELAYED PACKAGES

We want you to receive your order as much as you do, and we will always help you trace a parcel that has gone missing.

• If tracking shows your order as delivered but you cannot find it, please check around your property, mailroom, or with neighbors who may have accepted it on your behalf, and allow 1–2 business days in case the carrier completes redelivery. If it still has not appeared, contact your local carrier with your tracking number to open an inquiry.
• We consider an item lost in transit if tracking shows no movement for 20 days; in that case, contact us at support@zoisfragrance.ch so we can help arrange a resolution.
• ZOIS is not responsible for packages confirmed as delivered to the address provided on the order, or for parcels stolen after delivery — unless Shipping Protection was purchased, in which case the terms of that protection apply.

9. INCORRECT OR INCOMPLETE ADDRESSES

It is your responsibility to enter the correct shipping address at checkout. If you notice a mistake, reply to your order confirmation email immediately or contact us at support@zoisfragrance.ch — we can only correct an address before your order has been dispatched.

Once an order has shipped, we cannot redirect it mid-transit. Packages returned to us because of an incorrect or incomplete address, or because no one was available to receive them, may incur an additional shipping charge to resend. Orders delivered to the wrong address as a result of a customer error are not eligible for a refund.

10. SHIPPING ENQUIRIES

For any shipping-related question, we are happy to help:

HOUSE OF ZOIS LLC 30 N Gould St Ste N Sheridan, WY 82801 Email: support@zoisfragrance.ch